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The Chill Factor: A Review of Häagen-Dazs

When it comes to the art of ice cream, Häagen-Dazs has certainly mastered the craft. From the smoothness of their decadent desserts to the hospitality of their staff, they’ve got everything that you can possibly crave – and then some!

Written By Hafsa Sheikh

Hafsa Sheikh

Food Critic

I’m Hafsa Sheikh, a fearless food critic extraordinaire! My insatiable hunger for exceptional cuisine has led me to explore some of Pakistan’s most renowned restaurants and hidden eateries.

You can call me a foodie adventurer, blazing a trail through the culinary wilderness of Pakistani food, Fast Food, Chinese delicacies, Continental delights, and the wonderful realm of beverages. Just so you don't have to!

With my fork as my compass and my stomach as my guide, I’ve discovered some of the country’s most delectable delights. Join me on this journey, and get ready for a wild ride!

Updated Aug 07, 2023

Editor’s Rating


What we don’t like

  • High price point that might not be accessible to all
  • Lack of convenience due to limited delivery options

Have you ever had one of those “How did I not know this?” moments?! Sometimes life throws the sweetest surprises when we least expect them! You see, I’ve always considered myself quite the Häagen-Dazs enthusiast. My friends had raved about their amazing experiences with Häagen-Dazs during their travels abroad, and I couldn’t help but envy them just a bit.

But here comes the best part – and my “aha!” moment – brace yourself: there was a Häagen-Dazs branch right in Karachi all this time! I know, I know, you’re probably thinking, “How on earth did you miss that?” Believe me, I’m asking myself the same question. 

So, what’s on the Menu?

  1. Ice Cream Flavors
  2. Desserts and Creations

Taste: Dance of the Cream

     1. Ice Cream Flavors

Macadamia Nut Brittle: Oh, a nutty wonderland! With each heavenly spoonful, I was greeted by velvety-smooth vanilla ice cream, studded with crunchy macadamia nut pieces and pockets of delectable toffee goodness. It was like a delightful dance of flavors in my mouth, sweetness and nuttiness that left me absolutely mesmerized. I couldn’t help but do a little happy dance with every bite, savoring the perfect balance of textures and the sheer indulgence of it all. It’s a treat fit for ice cream royalty!

Price: PKR 590

My Favorite

Salted Caramel
From the first lick, I was whisked away to a seaside paradise, where the waves of luscious caramel gently caressed my taste buds, kissed with just the right touch of saltiness to keep things exciting. The contrast between the velvety caramel and the playful hint of salt created an enchanting flavor that had me swooning with delight. It was the kind of ice cream that makes you close your eyes, let out a blissful sigh, and thank the ice cream gods for their genius creation!

PKR 590

Vanilla Caramel Brownie
Calling all brownie enthusiasts, this one’s for you! The Vanilla Caramel Brownie took me on a journey of pure joy. It was like a carnival of flavors exploding in my mouth, with the classic elegance of vanilla ice cream embracing delectable swirls of caramel, and the stars of the show – moist, chewy brownie chunks that were pure fudgy ecstasy. The combination was nothing short of magical, and I couldn’t help but lose myself in the pleasure of each spoonful. It’s the kind of ice cream that makes you forget your worries and bask in the sheer happiness that only a perfect scoop can bring!

PKR 590

     2. Desserts and Creations

Apple Crumble with Ice Cream: As soon as the first spoonful touched my tongue, my senses danced in delight! The smooth, velvety ice cream embraced the warm, cinnamon-kissed apple crumble with a heavenly embrace. But wait, there’s more! A drizzle of caramel fudge cascaded like liquid gold, infusing every bite with sweetness. Oh, the harmony of the tart apples, the creamy ice cream, and the luscious caramel! It was like a dance party in my mouth, and I couldn’t help but sway along with each heavenly bite. Häagen-Dazs, you’ve turned apple crumble into a frozen sensation that deserves a standing ovation!

Price: PKR 800

Cookie Crunch: Oh, Cookie Crunch, you’ve stolen my heart! A dreamy dance of crunchy cookie crumbles embraced by the rich, velvety ice cream that I could happily get lost in forever. As I delved deeper, I encountered the decadent chocolate fudge swirled into the creamy base. And the bunties, oh, the bunties! These crunchy little bursts of joy added the perfect textural delight to each heavenly mouthful. And then, the pièce de résistance – the lotus biscuits! Imagine a delicate, caramelized crunch that gently infused every bite with warmth and comfort. 

Price: PKR 1310

Price: Okay, Wow!

Disclaimer: The prices quoted above are at the time of publishing. They are subject to change.

The prices were shockingly high, enough to make even a seasoned ice cream lover like me shiver. They were far higher than other restaurants in Karachi. I couldn’t help but feel a pang of disappointment. However, the sticker shock hit me like a scoop of icy truth, and I realized that not everyone could afford to have Häagen-Dazs.

It stung to know that this international brand, while undoubtedly luxurious, had set prices that were out of reach for a wide portion of the local population. As I watched other customers hesitate before reluctantly placing their orders, I couldn’t help but wonder if Häagen-Dazs was unintentionally pushing away a significant segment of potential customers.

Service: Chillax

As I entered the Häagen-Dazs outlet in Karachi, I could already sense that this was not your typical local ice cream parlor experience. Being an international chain, Häagen-Dazs had a reputation to uphold, and boy, did they deliver! When it comes to serving smiles, Häagen-Dazs truly takes the crown! 

The staff’s attentiveness extended beyond just taking orders; they actively engaged with customers, making the entire experience feel personal and special. It was as if they knew that they weren’t just selling ice cream; they were delivering moments of happiness. This dedication to exceptional customer service set them apart from the crowd of local ice cream parlors.

Even during busy hours, they managed to maintain an air of efficiency without sacrificing that personal touch. The way they interacted with customers was a masterclass in balancing professionalism and playfulness, leaving no doubt that they genuinely enjoyed making people’s days a little sweeter.

Accessibility: Chasing the Cold

Häagen-Dazs has carved out a unique niche by having only one branch at Khayaban-e-Nishat, a location that certainly added an air of exclusivity and prestige. However, this also meant that accessing it required a bit of effort. On the upside, to bridge the gap, Häagen-Dazs has set up their own delivery service, allowing ice cream lovers to summon their favorite flavors straight to their doorstep. 

Yet, there was a tiny bit of disappointment. Häagen-Dazs had chosen not to partner with FoodPanda, which left me and many others puzzled. As an avid user of the food delivery app, I couldn’t help but wish for the convenience of having Häagen-Dazs at my fingertips. Nonetheless, this omission also perpetuated the aura of exclusivity surrounding the brand, creating a sense of longing that made each visit feel all the more special.

Final Verdict

It’s clear that Häagen-Dazs’ mission is to make people feel special. They go above and beyond to create a delightful experience, and they do it without compromising on quality. So if you’re ever looking to treat yourself – or someone else – to a little bit of luxury, Häagen-Dazs is where the magic happens!

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